Costa Rica One on One Tours ("we," "our," or "us") values your trust and respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, request information, or participate in our services.  Effective Date: August 2025 

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and contact details.

• Travel preferences, booking details, and payment information.

• Information provided voluntarily through contact forms or email.

• Technical information such as IP address, browser type, and device data.

2. How We Use Your Information

We use your information for the following purposes:

• To process bookings and provide requested services.

• To respond to inquiries and offer customer support.

• To send service-related updates and travel information.

• For marketing communications, only with your consent.

• To improve our website, services, and user experience.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Your consent (e.g., to receive marketing).

• Contractual necessity (e.g., processing bookings).

• Compliance with legal obligations.

• Our legitimate interests (e.g., improving services).

4. Third-Party Services

We may use trusted third-party providers, such as:

• Analytics tools (e.g., Google Analytics) to understand website usage.

• Advertising platforms (e.g., Facebook, Google Ads) to deliver relevant promotions.

• Payment and booking processors to complete reservations.
  
  

These third parties are contractually obligated to protect your data and may only use it for the agreed purposes.

5. International Data Transfers

If you are accessing our services from outside Costa Rica, please note that your data may be transferred to and processed in Costa Rica. We take all reasonable steps to ensure your data remains protected in accordance with this Privacy Policy.

6. Marketing and Communication

We will only send you marketing communications if you have explicitly opted in. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Cookies

We may use cookies and similar technologies to:

• Improve website functionality and performance.

• Personalize content and remember your preferences.

• Analyze website traffic and user behavior.
  
  

You may choose to disable cookies in your browser settings, but please note that some features of the site may not function properly.

8. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Your Rights

You have the right to:

• Access and request a copy of your personal data.

• Correct inaccurate or incomplete information.

• Request deletion of your data (subject to legal requirements).

• Withdraw your consent for processing at any time.

To exercise these rights, please contact us at info@oneononetours.com.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Costa Rica One on One Tours
Email: info@oneononetours.com
Phone: +506 8968-1727